CONTACT
Tickets
Official buses
If you have a problem with your official bus, please write to info@defestivales.com.
Glamping
If you have any questions or problems with your Glamping please write to hola@festents.com
Work with us
If you want to work with us at Arenal Sound register by clicking on the button and apply for the job you are most interested in.
Catering
If you have a food stand and want to participate in the festival, click on the following button to register.
Press
HOW TO GET THERE
Address
Bus
DeFestivales buses bring you from more than 30 cities to Arenal Sound. Check the available cities in the following link.
Train
There are regional and long distance trains that arrive directly to Villarrobledo from different cities such as Madrid, Valencia, Alicante, Albacete. The train station of
Villarrobledo is located at Plaza de la Estación, s/n.
The Albacete train station (91 km from Villarrobledo) communicates with other provinces such as Murcia, Castellón, Cartagena, Granada, Santander, Gijón and Barcelona. Albacete’s train station is located at Avenida de la Estación, s/n.
Car
Car text
SUBSCRIPTIONS
Problems with entries
Contact Enterticket here and they will solve your doubts or incidents as soon as possible.
Nominative tickets
All Arenal Sound passes are nominative and will be checked that the data of the attendee’s ID card match those of the ticket, denying access to the festival otherwise.
In order to download the subscription, it will be necessary to have made the nomination of the same, otherwise it will not be possible to obtain the ticket that will allow access to the concert venue.
Cambio de nombre
You can change your name free of charge within 20 days of purchase. After this time, the service will cost 20€.
If you do not make the name change
Coming soon
Wristbands shipment
Coming soon
Minors
Children under 9 years old: Free access with parent/guardian + authorization.
Children under 16 years of age: Admission with ticket + parent/guardian + authorization.
Children between 16 and 18 years old: access with admission + authorization.
Validity of entries
La organización sólo se hace responsable de las entradas que compres en los canales oficiales de Viña Rock (https://www.vina-rock.com/ o Enterticket). The organization warns that the purchase of season tickets outside the official channels is a risk for the attendee, who could be acquiring duplicate or false tickets that would deny access to the festival. The organization will electronically validate 100% of the tickets, denying access to any ticket that has been previously validated or purchased outside the official channels of the Festival (Viña Rock or Enterticket) or in which the name on the ticket does not match the name of the person presenting it.
REST AREA
Location
The Arenal Sound rest area is located in the –.
Rest area services
The rest area is equipped with hot showers (at a modest price per shower or by purchasing a voucher for unlimited showers), chemical toilets, information point and lost and found, cell phone recharging, lockers, bars and restaurant area.
By purchasing in advance your shower voucher here you can get unlimited hot showers during the whole festival.
Rest area hours
Access to the rest area will be available from Tuesday, July 30 from 4:00 pm until Sunday, August 4 at 2:00 pm.
Prohibited objects
Both food and beverages can be brought into the resting area. However, for the safety of the attendees, it will not be allowed to use camping gas or other elements that may pose a danger to the rest of viñarockerxs.
Motorhomes and vans
We do not have a reserved area for caravans and/or vans. However, it will be allowed to park your motorhome in any of the spaces provided as parking for vehicles.
PROMO RECHARGE
What is the recharge promo?
The Promo Recharge is an online offer for a limited time with which, when you recharge your wristband, we give you extra money to consume in drinks, food and official store during the festival.
Use of bracelet money
Este año todos los pagos del festival se realizarán a través de la pulsera cashless por lo que tanto la bebida como la comida y cualquier otro servicio se pagará a través de este método
Promo recharge between several people
You can buy the Promo Drink among several people, but the amount will be charged on the wristband of one of them and cannot be divided among several wristbands.
Pickup location
The promotion will be charged directly to your festival wristband when you enter the code during the purchase process. When the wristband is activated it will automatically include the recharged amount and the promotional part.
Refund of excess bracelet
El periodo de solicitud será desde las 09:00h del miércoles 8 de mayo hasta las 23:59h del miércoles 15 de mayo. The return request has a 3€ handling fee and the extra promotional money is non-refundable.
OFFICIAL BUSES
Bus service
DeFestivales provides official buses from more than 30 cities that arrive directly to Burriana. These are the only buses that leave you at the door of the festival, as the stop is next to the accreditation point and the rest area of Arenal Sound.
Buy your bus-ticket by clicking on the following button
Contact buses
For questions about the service, please contact info@defestivales.com.
There is a name change
The bus service is not nominative and, therefore, it is not necessary to change the name.
SAVINGS KIT
What does the Savings Kit include?
Location and pick-up times
To pick up your Savings Kit, you will need to go through the general accreditations of the festival and the product will be added to your wristband. Then you must go to the collection point located in the tent set up on Miguel de Cervantes Avenue (in front of the gas station).
Pick-up times:
May 1: 4:00 pm to 11:59 pm
May 2-4: 11am to 11pm
¿Se puede acceder al recinto con el Kit Ahorro?
Access to the concert venue is not allowed with the Saving Kit and it is for use and consumption only inside the rest areas.
Is it possible to buy the Savings Kit as a minor?
Products intended only for persons above the minimum legal drinking age. At the time of delivery of the purchase, the necessary information will be required to prove the age of majority of the person acquiring the product.
Is the Savings Kit linked to the bracelet?
It is necessary to provide the subscription code in order to purchase the Savings Kit and therefore it will be linked to your bracelet at the moment of its activation.
GLAMPING
Glamping Service
Contact Glamping
You can contact the Glamping service by writing directly to hola@festents.com.
Location
La zona de Glamping está situada en una zona reservada junto al acceso al recinto de Arenal Sound
Horario de uso de servicio
You will be able to enjoy your tent for 4 nights, from Wednesday, May 1st at 5pm until Sunday, May 5th at 2pm.
Camping booking
You will only have to select one of the types of tents that you will find available at Glamping and finalize the purchase. The price refers to the entire tent regardless of the number of people in the tent.
Camping capacity
Each store has a maximum capacity indicated in the description. Access to the store is not allowed to more people than those indicated and access will be controlled.
Access to glamping
Access to the Glamping area is fenced off and has enhanced security that will only allow access if you have your tent.
Access to the festival
In addition to the price per tent, and before we take you to where the tent will be located, you will have to pay a deposit of a total amount per tent of 40€. This will be returned at the end of the stay
Bail
A Glamping name change is not necessary. However, the days prior to the festival you will be contacted by email to provide information about the attendees.
Location of several stores together
The location of the tents is done by the organization and on a first-come, first-served basis. In case you have several tents, please inform the Glamping area upon arrival so that they can be placed together in case of availability
Is there a name change?
The location of the tents is done by the organization and on a first-come, first-served basis. In case you have several tents, please inform the Glamping area upon arrival so that they can be placed together in case of availability
SHIPMENT OF WRISTBANDS
Will all wristbands be shipped?
From what date does the shipment take place?
Wristbands will be shipped starting January 2024, you will receive your tracking link from TIPSA on the day of shipment.
Who receives the wristbands?
The persons who made the purchase will receive all the wristbands. This person will be in charge of distributing the wristbands to each attendee.
How do I pick up at the TIPSA point?
To pick up the bracelet shipment at a Pick up point you must wait 24h (one working day) once you have received the shipping notification email from TIPSA. From that moment you have 15 days to pick up your wristband(s).
How can I consult the items linked to the subscription?
You can scan the QR code of each bracelet and a link will appear with the name of each bracelet and the associated accessories.
How do I make a name change after receiving the bracelet?
When a name change is made, the wizard information is automatically updated. You only have to give the wristband to the new assistant so that he can access without problems when showing his ID card.
How do I activate the bracelet?
It is very important that you do not lose your wristband, as without it you will not be able to access the festival.
What do I do if I lose the bracelet?
How do I pick up the bracelet for my child?
All minors between the ages of 0 and 9 years old must pass through the accreditation center to pick up their festival wristband. All minors must fill out the following minor authorization form in order to gain access to the festival
BUYING GUIDE
How many season tickets can I buy on October 22?
What information is required to purchase the subscriptions?
During the purchase process only the name, surname and email of the buyer will be required. Once the purchase is completed, you will have to personalize the subscriptions with the data of each attendee. You have up to 20 days to do it for free. After that it will cost 20€.
Purchase method
The only method to purchase season tickets is by VISA or Mastercard.
Keep it close.
Inbound recovery service
During the purchase process you will be able to purchase the ticket recovery service for €3 to ensure the return of the tickets in case of loss.
Credit refund guarantee
SUBSCRIPTIONS
Is the festival for people over 18 years old?
Can I request a refund for any of the tickets purchased?
Where can I buy my festival pass?
The official sales platform is Enterticket.
Beware of resale! The purchase of season tickets outside the official channels is a risk for the attendee, who could be acquiring duplicate or false tickets with which he/she would not be able to access the festival. The organization will electronically validate 100% of the tickets, not allowing access to the festival to anyone with a ticket that has already been previously validated or purchased outside the official channels.
Does my festival pass include a Rest Area?
NO. The festival pass only gives access to the concert venue. The Arenal or Malvarrosa Rest Area is sold separately. Not included in the subscription.
CONTACT
Tickets
Official buses
If you have a problem with your official bus, please write to info@defestivales.com.
Glamping
If you have any questions or problems with your Glamping please write to hola@festents.com
Work with us
If you want to work with us at Arenal Sound register by clicking on the button and apply for the job you are most interested in.
Catering
If you have a food stand and want to participate in the festival, click on the following button to register.
Press
SHIPMENT OF WRISTBANDS
This year we send all bracelets FREE to your home. Discover all the information HERE.
PROMO RECHARGE
What is Promo Recarga?
The Promo Recharge is the way to drink, eat and shop in the official store at the festival and get extra money depending on the promo you choose. You can check all the advantages HERE.
Where can I make use of this Promo Recharge?
You will be able to make use of the Promo Recharge at the bars of the concert venue or at the bars of the Rest Areas, at the food stands and at the official store.
Do I get FREE money for each Promo Recharge?
Yes, for every Promo Recarga you buy, we give you an extra FREE of money depending on the promo you choose. The promotion is limited. Get it now HERE.
Return of the remaining amount of the wristband?
You can request the refund of the remaining balance on your cashless wristband at the link that will be provided on the website once the festival is over. The application period will be from 00:00h on Wednesday, August 7 until 23:59h on Tuesday, August 13. The refund request has a 3€ handling fee and the extra amounts obtained from any promotion or gift will not be refunded.
Is cashless valid for food purchases?
This year cashless will be the only method of payment at the festival. All drinks, food and any other service (official store, vapers…) will be paid directly with the wristband.
Can I buy a Promo Recharge between several people?
Of course, you can buy the Promo Recarga among several people but it will only be added to one wristband and that person must be the one to make the bar payments.
CHANGE OF NAME
Are the season tickets/tickets/Zones de Descanso nominative?
day tickets are nominative. The information on your ticket must match the information on your ID card and upon arrival at the festival will be checked at the corresponding accreditation center.
Do I have to change the name of the Official Buses, Sounder Bus, Glamping, Saving Kit or Promo Recharge?
NO. Product tickets are not nominative and in this case it is the code that is important. You do not have to change your name.
I want to change the name or data of my entry. How can I do it?
You have all the information in the subscriptions section. HERE.
The person to whom you transfer the new ticket must pay 20€ for each ticket (Pass and Rest Area), the other products are not nominative and you must not change the name.
What happens if the information on my ID card does not match the information on my wristband when I arrive at the festival?
You will have to go to the incidents stand (located next to the accreditation center) and pay the amount of 30€ for each ticket corresponding to the change of data as the rest of the attendees have done online.
What do I have to change my name to?
You must make a name change to the general season tickets, VIP tickets and Rest Areas in case you finally can not come to the festival as these are NAMERATIVE and will be checked to match the name with the holder of the wristband. You do NOT have to change the name of the official buses, sounder bus, glamping tents, saving kit, recharge promo, lockers or power bank. All these products and services are NON-NOMINATIVE. It is okay if the holder of these tickets does not match the name shown.
It won't let me change my name
If you have problems with the name change, you can write to
ayuda@enterticket.es
HOW TO GET THERE
Address
Bus
DeFestivales buses bring you from more than 30 cities to Arenal Sound. Check the available cities in the following link.
Train
There are regional and long distance trains that arrive directly to Arenal Sound from different cities such as Madrid, Valencia, Alicante, Barcelona.
